Política de envío

Shipping policy

Shipping Policy for Artera Collection


This Shipping Policy outlines how First Years Store (“we”, “our”, or “us”) handles the processing, shipping, and delivery of orders placed through https://firstyearsstore.com/ (the “Site”). By placing an order with us, you agree to the terms described below.

1. Order Processing

We aim to process all orders within 1 to 2 business days from the date of purchase.

Please note that processing times may be impacted by:

  • Payment authorization or delays

  • Incomplete or incorrect shipping information

  • High-demand periods such as sales, holidays, or restocks

If we encounter an issue with your order, we will reach out to you via the email address provided at checkout to resolve the matter before proceeding.

2. Shipping Times

Estimated delivery timeframes are as follows:

Shipping Cost: Free Shipping

Shipping Protection: 2.99

Countries Processing time Shipping time Shipping cost
United States 1-2 business days 5-9 business days Free Shipping
International 1-2 business days 5-14 business days  Free Shipping

Order Cut-off Time: 5:00 PM (Mon-Fri) Days  (GMT-05:00) Eastern Standard Time (New York)


  • United States Total Processing + ShippingTime: 6-11 business days
  • International Total Processing + Shipping Time: 6-16 business days


These estimates do not include processing times and may vary depending on external factors. Although we strive to deliver your order promptly, Artera Collection is not responsible for delays caused by:

  • Shipping carrier disruptions

  • Severe weather conditions

  • National holidays

  • Customs clearance delays

  • Inaccurate delivery information

We will provide tracking information and updates where available to help you monitor your shipment’s progress.

3. Taxes and Duties

International customers are responsible for any customs duties, import taxes, or fees levied by their country. These charges are not included in the purchase price or shipping fee collected at checkout.

If you are unsure about the import regulations or potential fees in your country, we recommend contacting your local customs office for details prior to placing your order.

Note: First Years Store is not liable for delays caused by customs clearance procedures. The duration and process are entirely under the jurisdiction of the destination country’s authorities.

4. Order Cancellation

If you wish to cancel your order, please contact us immediately at firstyearsstore@gmail.com. We will do our best to accommodate your request, but please note the following:

  • Orders are processed quickly and may be forwarded to our fulfillment center shortly after payment.

  • Once an order has been processed or shipped, it cannot be canceled. In such cases, you may initiate a return request in accordance with our Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our support team: firstyearsstore@gmail.com

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POLÍTICA DE ENVÍO

Última actualización: 18 de septiembre de 2026

Procesamiento de pedidos Los pedidos se procesan en 1–2 días hábiles (lunes a viernes, excluyendo festivos). El horario de corte es las 17:00 (CET).

Tiempos de entrega estimados

  • España: 3–5 días hábiles
  • Unión Europea: 5–14 días hábiles
  • Internacional: 6–16 días hábiles

Tarifas de envío

  • España: según tarifa vigente en el momento del pedido
  • Unión Europea: 8,99 € por pedido. Envío gratuito en pedidos superiores a 80 €.
  • Resto del mundo: según tarifa vigente en el momento del pedido

Seguimiento del pedido Una vez enviado tu pedido, recibirás un número de seguimiento por correo electrónico cuando esté disponible.

Aduanas e impuestos internacionales Los clientes internacionales son responsables de los aranceles e impuestos de importación que pueda aplicar su país. Estos costes no están incluidos en el precio del producto ni en los gastos de envío.

Incidencias y retrasos No nos responsabilizamos de retrasos causados por el transportista, condiciones meteorológicas adversas, festivos o procedimientos aduaneros. En caso de incidencia, contacta con nosotros en firstyearsstore@gmail.com.

Cancelaciones Puedes cancelar tu pedido contactándonos antes de que sea procesado o enviado. Una vez enviado, no es posible cancelarlo, pero puedes devolverlo conforme a nuestra política de devoluciones.