Frequently Asked Questions
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery to the United States typically takes 5–9 business days. International orders arrive within 6–14 business days. You will receive a tracking number by email once your order has shipped.
Do you ship internationally?
Yes! We ship worldwide. Please note that customs duties and import taxes for international orders are the customer's responsibility.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to track your package directly on the carrier's website.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, email us at firstyearsstore@gmail.com with your order number and reason for return.
EU customers – Right of withdrawal
EU consumers have a 14-day right of withdrawal from the date of delivery, in accordance with EU Directive 2011/83/EU. No reason is required.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days.
What if my item arrived damaged?
We're sorry to hear that! Please contact us within 7 days of delivery at firstyearsstore@gmail.com with a photo of the damage. We'll send a replacement at no extra cost.
🧸 Products & Safety
Are your products safe for newborns?
Yes. All products in our store are designed with baby safety in mind — made from non-toxic, BPA-free materials and tested for infant use. Always supervise young children during play.
What age are your products suitable for?
Most of our products are designed for babies aged 0–12 months, though some items (like the Shampoo Bathing Cap) are suitable for toddlers and older children too. Each product page lists the recommended age range.
💳 Orders & Payment
Can I cancel my order?
You can cancel your order by contacting us at firstyearsstore@gmail.com before it has been processed or shipped. Once an order has shipped, it cannot be canceled.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
📬 Contact Us
Still have questions? We're happy to help! Reach us at firstyearsstore@gmail.com. Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM CET.